Engage & Monetize
Viewer Support Desk
Collect questions and requests during and after an event, route them to the right person, and follow up.
The challenge
Why this matters
Requests that arrive during a stream get lost in chat. People who ask for help deserve a prompt, personal reply.
What it is
Viewer Support Desk in plain words
Viewer Support Desk lets viewers submit requests during or after an event. Trained hosts see them in one queue, accept them, respond personally and follow up. Private conversations stay private.
Benefits
What you get
One queue
Every request in one place.
Personal replies
A named person responds.
Private by default
Conversations stay confidential.
Follow-up tracked
Close the loop.
How it works
Simple to start, simple to run
Submit
A viewer sends a request.
Accept
A host takes it from the queue.
Reply
Private conversation.
Follow up
Record the result.
Details
What is included
Queue
- Shared queue
- Assignment
Privacy
- Private threads
- Roles
Follow-up
- Status
- Notes
Illustrative scenario
A public agency answers resident questions raised during a live webinar.
Engagement inside the viewing experience
Chat, payments, events and teams live in the same account as your streams.
Questions
Common questions
Who sees the requests?
Only the roles you assign.
Can I export?
Yes.
Does it work after the event?
Yes.
Related
Works well with
Live Chat & Q&A
Moderated chat, Q&A and prompts beside live and on-demand video.
Learn more →
Communities & Groups
Member groups and chapters, sign-ups, messages and resources for communities.
Learn more →
Access & Security
Roles, viewing rules, sign-in options and audit records.
Learn more →Ready for Viewer Support Desk?
Tell us about your project and we will reply with a clear plan.