AI Development
Service Assistant
An assistant for staff and the public that answers from your approved material and hands off to a person.
The challenge
Why this matters
The same questions arrive again and again, in different words, at all hours.
What it is
Service Assistant in plain words
Service Assistant answers questions using only the sources you approve, shows where each answer came from and passes anything uncertain to a staff member with the conversation attached. It can work in several languages and on web, mobile or in the viewer experience.
Benefits
What you get
Answers with sources
Each answer links to its source.
Stays in bounds
Only approved material.
Hands off
Staff take over when needed.
Many languages
Multilingual replies.
How it works
From first call to first result
Select sources
Choose approved content.
Set rules
Tone and limits.
Test
Check with real questions.
Launch
Start small and expand.
Details
What is included
Answers
- Citations
- Languages
Handoff
- Staff queue
- Conversation history
Admin
- Reports
- Content updates
Illustrative scenario
A city agency answers permit questions in English and Spanish.
Proven shapes, tuned to your content
Each solution starts from a tested pattern and is adapted to your data, rules and tools.
Questions
Common questions
Can it make things up?
Design reduces that risk, and answers cite sources. Staff review samples.
Does it keep conversations?
You set the retention.
Can it book or change records?
Only if you allow, with approval.
Related
Works well with
Workflow Agents
Task-doing assistants with permissions, logs and a human in the loop.
Learn more →
Speech & Language Systems
Speech recognition, translation and summarization tuned to your vocabulary.
Learn more →
Responsible AI
Our rules for people, data, accuracy and review on every AI project.
Learn more →Ready for Service Assistant?
Tell us about your project and we will reply with a clear plan.