General AI Development
AI Agents & Assistants
Chat assistants and task-doing agents that answer questions, fill in forms and hand off to your staff when a person should decide.
The challenge
Why this matters
Inboxes, help desks and internal requests pile up, and most questions repeat. Staff spend the day on lookups instead of the cases that need judgment.
What it is
AI Agents & Assistants in plain words
An assistant talks with people on your website, in your app, by email or inside your team chat. An agent goes further: with permissions you set, it looks up records, drafts replies, creates tickets or updates a system.
Every agent has a defined list of what it may do, a log of what it did and a rule for passing the conversation to a person.
Benefits
What you get
Clear permissions
You decide which systems and actions each agent can touch.
Handoff to people
Hard or sensitive cases move to staff with the context attached.
A full record
Conversations and actions are logged for review.
Channels you use
Website, mobile app, email, text message or team chat.
How it works
From first call to first result
Map
List the questions and tasks that repeat.
Assemble
Connect knowledge sources and the systems the agent may use.
Rehearse
Test with staff and past cases, then fix the gaps.
Launch
Go live with a small audience, review the logs, then widen.
Details
What is included
Assistant
- Question answering
- Replies in several languages
- Form help
Agent actions
- Record lookups
- Ticket creation
- Drafted replies for approval
Oversight
- Action logs
- Escalation rules
- Review dashboards
Illustrative scenario
A parks department's assistant answers questions about permits and facility hours, helps fill in a rental request and passes anything involving a refund to a staff member.
Staff stay in charge
Agents work inside limits you set and pass the hard cases to people, with the whole conversation attached.
Questions
Common questions
Can an agent act without approval?
Only for the actions you allow. Many clients begin in draft-only mode and move specific actions to automatic after reviewing the logs.
Which languages does it support?
That depends on the model and your content. We test each language you need with your own questions.
Can it connect to our systems?
Yes, through their interfaces. See Connecting AI to Your Systems.
Related
Works well with
Generative AI & Language Models
Assistants, drafting tools and search that answer from your own documents and show their sources.
Learn more →
Back-Office Automation
Take repeated, rule-bound office tasks off people's desks and keep a person in charge of exceptions.
Learn more →
Connecting AI to Your Systems
Add AI features to the software and workflows you already run, without replacing them.
Learn more →Ready for AI Agents & Assistants?
Describe what you need and we will reply with a clear plan.