Engage & Monetize
Live Chat & Q&A
Public, private and staff-only chat in one place, with moderation, staff badges and prompts that point to the next step.
The challenge
Why this matters
A live event with no way to talk back is a broadcast. A chat with no moderation is a risk.
What it is
Live Chat & Q&A in plain words
Live Chat & Q&A gives public, private and staff-only chat in one place, with moderation and staff badges. Hosts put next-step prompts beside the message. Moderators have one screen with the video preview, chat, request queue and quick actions.
Benefits
What you get
Public and private
Different conversations in one tool.
Moderation
Keep the room safe.
Next-step prompts
Point people to what to do next.
One moderator screen
Video, chat and requests together.
How it works
Simple to start, simple to run
Welcome
Greet each person as they arrive.
Answer
Questions and next steps.
Move private needs
Hand off to the right person.
Review
Learn and improve.
Details
What is included
Chat
- Public
- Private
- Staff-only
Moderation
- Flags
- Roles and badges
Tools
- Q&A
- Polls
- Prompts
Illustrative scenario
A town hall uses moderated Q&A so residents' questions are answered live.
Engagement inside the viewing experience
Chat, payments, events and teams live in the same account as your streams.
Questions
Common questions
Can chat be turned off?
Yes.
Can I keep private conversations?
Yes.
Is it available on mobile?
Yes.
Related
Works well with
Viewer Support Desk
One queue for viewer requests, with private replies and follow-up.
Learn more →
Events & Registration
Event pages, registration, live Q&A and replay in one flow.
Learn more →
Browser Studio
Guests, scenes, titles and countdowns in a production room that runs in the browser.
Learn more →Ready for Live Chat & Q&A?
Tell us about your project and we will reply with a clear plan.