Buy when the problem is common
If many organizations have the same need, a mature product is usually faster and cheaper.
Build when the workflow is yours
If the value comes from fitting your own process and data, custom work earns its cost.
Blend when both are true
Many projects use a bought component, such as speech recognition, inside a custom workflow.
Questions to ask
- How different is our process from the usual one?
- How much will we change this over time?
- Who will maintain it?
- What is the cost of switching later?
